At Tour of Marrakech, we understand that travel plans may change for unexpected reasons. Our cancellation policy is designed to remain fair, clear, and respectful to both our guests and our local partners across Morocco.
Please read the following terms carefully before confirming your booking.
To secure your reservation, a deposit payment is required. Your booking becomes officially confirmed once you receive a confirmation email from our team.
The remaining balance is generally paid on the first day of the tour unless another arrangement has been agreed upon in advance.
All cancellation requests must be submitted in writing by email or through our contact form.
Please include:
The cancellation date will be based on the day we receive your written request.
You will receive a full refund of your deposit, excluding transaction or bank processing fees.
50% of the deposit will be refunded.
The deposit becomes non-refundable due to accommodations, transportation, desert camps, and local services already reserved on your behalf.
If a guest does not arrive on the agreed tour date without prior notice, the reservation will be considered a no-show and no refund will be issued.
We always try to remain flexible whenever possible. If you wish to modify your travel dates or itinerary, our team will do its best to assist you depending on availability.
Please note that some changes may involve additional costs, especially when hotels, camps, or transport services have already been confirmed.
In rare situations, Tour of Marrakech may need to cancel or adjust a tour due to circumstances beyond our control, including:
If this happens, we will offer either:
Tour of Marrakech is not responsible for additional personal expenses such as flights, travel insurance, hotel bookings made independently, or other third-party costs.
We highly recommend purchasing travel insurance to protect your trip against unexpected situations such as cancellations, medical emergencies, delays, or travel interruptions.
Approved refunds are usually processed within 7 to 14 business days using the original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions regarding our cancellation policy, feel free to contact us anytime. Our team will be happy to assist you and provide any clarification you may need before your trip to Morocco.
